SHIPPING & RETURNS

SHIPPING

AUSTRALIA

Australia Post Standard 4 - 6 working days: $15
australia post Express: 2 - 4 working days: $20

DHL EXPRESS 1-2 Business days $80

 

NEW ZEALAND


australia post international Standard: 4 - 7 business days: $50

Australia post International Express: 6 - 12 business days: $80
DHL express: 3 - 5 business days: $100 flat rate

 

ASIA

australia post international Standard: 4 - 7 business days: $50

Australia post International Express: 6 - 12 business days: $80
DHL express: 3 - 5 business days: $150 flat rate

*some exclusions apply

 

CHINA

DHL Express: 5 - 8 working days $200 Flat Rate Incl. Taxes and duties

 

 

CANADA

Australia Post INTERNATIONAL Standard 5 - 9 business days: $45

australia post INTERNATINOAL Express: 2 - 5 working days: $60
DHL express: 5 - 8 business days: $140 FLAT RATE

 

 

USA

Australia Post INTERNATIONAL Standard 5 - 9 business days: $70

australia post INTERNATIONAL Express: 3 - 6 working days: $85

DHL Express: 5 - 8 working days $200 Flat Rate

 

 

UNITED KINGDOM

AUSTRALIA POST INTERNATIONAL Standard: 4 - 7 working days: $60

Australia post International Express: 3 - 5 business days: $80

DHL Express: 5 - 8 working days $160 Flat Rate

 

 

EUROPE

AUSTRALIA POST INTERNATIONAL Standard: 4 - 7 working days: $60

Australia post International Express: 3 - 5 business days: $80

DHL Express: 5 - 8 working days $150 Flat Rate

 

PAYMENT, TAXES, DUTIES

We accept online payment in a secure environment by both debit and credit card and PayPal. All transactions are in AUD with GST included.

ALL TAXES AND DUTIES ARE COLLECTED At checkout and PAID AT CHECKOUT

 

INTERNATIONAL SHIPPING Please allow 24H days for the item to be dispatched. You will receive an email update with your direct DHL Express tracking number.

CLICK AND COLLECT

You're welcome to select the in-store pick up option available at checkout. This service is available at our 13 Somerset Place, Melbourne Store. Once the item is available for collection, you will receive an email and can collect from our store during our opening hours. We request that you present your ID to match the order upon pick-up, if you have nominated someone else to pick up the item, please inform us via email with an attachment of your ID and their name to ensure your item is not passed onto the wrong customer.

 
 

 

INITIATE A RETURN

 

INITIATE A RETURN

RETURNS POLICY

RETURNS POLICY

DOMESTIC RETURNS

Items returned due to change of mind can only be done so as an exchange or credit note. Returning items must be in original, unused, unaltered and unwashed condition. Items must be returned with the tags and packaging in their original condition.

You are responsible for the return postage. Exchanges or credit notes can only be issued after the item has been received by us, and within 30 days of receipt.

Please choose carefully as refunds will not be accepted unless if deemed faulty. All sale and discounted items are final and cannot be returned nor exchanged.

Full Priced Items Purchased in December, can be exchanged or credited until the 31st of January each Year. Please make sure that the receipt or gift receipt is included with any gifts for streamlined exchanges. Items must be in orginal UnWashED UNWORN CONDITION

INTERNATIONAL RETURNS

Please choose carefully as refunds will not be accepted unless if deemed faulty. All sale and discounted items are final and cannot be returned nor exchanged.