SHIPPING & RETURNS

SHIPPING

AUSTRALIA

Australia Post Standard 4 - 6 working days: $15
australia post Express: 2 - 4 working days: $20

NEW ZEALAND

australia post international Standard: 4 - 8 business days: $50
Australia post International Express: 2 - 5 business days: $80

USA

Australia Post INTERNATIONAL Standard 5 - 10 business days: $70
australia post INTERNATIONAL Express: 3 - 6 working days: $85

CANADA

Australia Post INTERNATIONAL Standard 5 - 11 business days: $45
australia post INTERNATINOAL Express: 3 - 7 working days: $60

UNITED KINGDOM

AUSTRALIA POST INTERNATIONAL Standard: 4 - 8 working days: $60
Australia post International Express: 3 - 6 business days: $80

EUROPE

AUSTRALIA POST INTERNATIONAL Standard: 6 - 12 working days: $60
Australia post International Express: 4 - 8 business days: $80

ASIA

australia post international Standard: 4 - 10 business days: $50
Australia post International Express: 3 - 6 business days: $80

CHINA

DHL Express: 5 - 8 working days $200 Flat Rate Incl. Taxes and duties



SHIPPING TERMS


We accept online payment in a secure environment by both debit and credit card and PayPal. All transactions are in AUD with GST included.

Please note that Comme des Garçons Melbourne has no control over any customs or import duties that could be levied on international shipments when the package reaches your destination and for which you will be liable. DDP will be calculated at the checkout and differs per region.

INTERNATIONAL SHIPPING Please allow 2 days for the item to be dispatched. You will receive an email update with your tracking number.

Please note that we are unable to ship Parfums internationally. All shipping times are estimations based on your region.

ALl Items are dispatched with next day post Monday — Friday between 11AM and 3PM.

Changes, updates and contact information can only be made prior to 2pm, if there is any errors with the order details. Please contact us by email as soon as you are made aware of the error and we will do our best to address this. We do not hold responsibility to make these amendements so be sure to double check your order.

IF there are delays, we recommend contacting the Selected Carrier for more information on the parcel as they will have updates.

If a product is returned to a different address, we are unable to issue a refund until the shipper has either a) located the parcel, or b) provided evidence that the parcel was delivered to the intended address.

 

CLICK AND COLLECT

 

 

You're welcome to select the in-store pick up option available at checkout. This service is available at our 13 Somerset Place, Melbourne Store. Once the item is available for collection, you will receive an email and can collect from our store during our opening hours.

 

We request that you present your ID to match the order upon pick-up, if you have nominated someone else to pick up the item, please inform us via email with an attachment of your ID and their name to ensure your item is not passed onto the wrong customer.

 

 

PAYMENT, TAXES, DUTIES

 

Deliveries outside Australia do not receive GST FREE SHOPPING. IF you would like claim the GST BACK, this is to be done through the ATO's TAX REFUND SCHEME,

 

please see ATO TRS website for further information. As an Australian company, it is by law that we must charge GST on GOODs and services sold here. is applied at checkout once your delivery details are complete. To work out the price with the GST discount applied, divide the displayed price by 1.1.

 

For general information regarding the delivery options we provide, please follow the link to Australia Post or visit DHL Express online.

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from COMME des GARÇONS MELBOURNE, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

 

Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. These are payable by you as the importer. Any additional charges for customs clearance must be paid by the customer.

 

Customs policies vary by country; contact your local customs office for further information. When customs clearance procedures are required, it may cause delays beyond advertised delivery estimates.

 

 

RETURNS POLICY

 

 

DOMESTIC RETURNS

 

Items returned due to change of mind can only be done so as an exchange or credit note. Returning items must be in original, unused, unaltered and unwashed condition. Items must be returned with the tags and packaging in their original condition.

 

the customer is responsible for the return postage. Exchanges or credit notes can only be issued after the item has been received by us, and within 30 days of receipt.

 

Please choose carefully as refunds will not be accepted unless if deemed faulty. All sale and discounted items are final and cannot be returned nor exchanged.

Full Priced Items Purchased in December, can be exchanged or credited until the 31st of January each Year.

 

Please make sure that the receipt or gift receipt is included with any gifts for streamlined exchanges. Items must be in orginal UnWashED UNWORN CONDITION



 

INTERNATIONAL RETURNS

 

Please choose carefully as refunds will not be accepted unless if deemed faulty. All sale and discounted items are final and cannot be returned nor exchanged.

 

 

INITIATE A RETURN

Click here to initiate a return.